Claims and Returns Policy

1. Our terms of trading state that claims of damages/shortages must be reported within 14 days from date of delivery in order to ensure genuine damage claims are reported before goods are sold.
   
   
2. In order to process your claim, the corresponding invoice number is required against all items included in the claim.
   
   
3. In addition, please note that any goods returned must be in their original and unmarked boxes in order to obtain full credit.
   
   
4. A claim reference number must be obtained before any goods can be returned and/or credit can be raised.
   
   
5. A collection date for returning goods will be agreed and arranged by us. Failure to have the goods ready for collection on the arranged date will incur a charge of £10.00 per carton by Parcel Force. This charge will be passed onto you.
   
   
6. A carriage charge of £10.00 per carton will be invoiced when collection is made due to the customer’s own order error.
   
   
7. Once returned, credit will be issued to your account.
   

Damaged Goods

1. Damaged items and packaging must be retained for inspection and to avoid prejudicing your claim.
   
   
2. Pictures of damaged items may be requested for claims over the value of £25.00. If for any reason the pictures cannot be provided, the claim may not be processed.
   
   
3. Before signing your delivery:
   

1. Check for any evidence of a crushed or dented carton
2. If goods are delivered on a pallet, look for torn shrink-wrap or any tampering of the cartons.
   

4. If there is evidence of any of the above, please sign for the consignment as “crushed” or “torn” and also write “unchecked”, and please report this to us immediately.
   
   
5. If items are suspected to be damaged within cartons, please check the items inside before signing the delivery. Please sign for the consignment as “received damaged” and report this to us.
   
   
6. Any goods returned must be in their original and unmarked boxes in order to obtain full credit.